Technical Knowledge Base
Support Hub
Detailed infrastructure specs, compliance protocols, and operational guidelines for the OxProxy network.
Network_Status: Optimal
$ fetch --global-latency
>> Backbone response: 24ms [STABLE]
$ check --compliance-mode
>> Anti-Fraud Protocol: Enabled [LAYER_7]
Our support team is available via the dashboard chat for 1-on-1 technical assistance.
General Questions
Why do I need a proxy?
Proxies are essential for IP & DNS masking, ensuring your real identity remains hidden from destination servers. Our infrastructure also acts as a security shield, absorbing potential attacks before they reach your hardware.
How fast is proxy delivery?
OxProxy operates on a fully automated backbone. Provisioning is instantaneous. Your new IP credentials will appear in the dashboard immediately after the transaction is confirmed on-chain or via payment provider.
What makes OxProxy different from competitors?
Unlike public pools, our proxies (except Shared tier) are provisioned for exclusive use ('One hand only'). We use non-overloaded institutional-grade subnets, providing response times significantly faster than generic retail providers.
What is the minimum rental period?
To ensure network stability and reduce IP churn, our minimum rental for IPv6 is 3 days. For IPv4 and IPv4 Shared, the minimum commitment is 7 days.
Technical Specifications
Are the proxies SOCKS5 or HTTP/S?
Both. Our infrastructure supports SOCKS5 and HTTPs protocols simultaneously. This allows 99.9% compatibility with all modern automation software, headless browsers, and scripts.
Is Port 25 open for mailing?
No. Port 25 is strictly closed across our entire network to protect subnet reputation. OxProxy infrastructure is not intended for mass-email marketing or spam activity.
How does IPv6 'Tunneling' work?
Our IPv6 IPs are delivered via a high-performance IPv4-to-IPv6 tunnel. This ensures that legacy software can easily connect while destination sites see only a clean, individual IPv6 address. Each port represents a unique, dedicated IPv6 from a /64 subnet.
What are the speed limits?
OxProxy provides raw performance for high-load tasks: IPv4/Shared up to 10 Mbps, and IPv6 up to 30 Mbps on our redundant 1Gbps backbone.
How do I authorize my proxies?
We support both industry standards: Login/Password authentication or IP-White-listing for high-concurrency server-side tasks.
Usage & Compatibility
Do you support Gaming or Betting sites?
OxProxy is engineered for data extraction, SEO, and social automation. To maintain infrastructure integrity, certain gaming (Steam) and betting platforms are restricted. Please verify your target site's compatibility with IPv6 or contact support.
Can I use these for Banking or Payments?
Transactions via PayPal, Qiwi, and certain banking institutions are restricted to prevent fraudulent activity and protect our network's reputation.
Are IPv6 proxies suitable for scraping?
Yes, specifically for platforms that support IPv6 (Google, Facebook, Instagram, etc.). However, some legacy tools or niche SEO software (like KeyCollector or Wordstat) may require IPv4 due to lack of IPv6 support on the destination side.
Refunds & Replacements
Can I replace a proxy if it doesn't work?
We offer technical replacements within the first 24 hours of purchase if the IP address is non-functional following our internal technical verification.
What is your refund policy?
We guarantee a refund within the first day if technical faults on our end are verified. Please note that 'Shared IPv4' tier is non-refundable due to its cost-effective nature. Refund requests based on 'target site blocking' (if the site is in our restricted list) are not accepted.
Need Custom Deployment?
Contact our enterprise relations for high-volume subnet allocation and custom API integrations.
OPEN SUPPORT TICKET